Month: June 2024

Guest on the Elevate your Business podcast, hosted by Ed Jarecki

mfbrodieLeave a comment

About a month ago, Ed Jarecki sent me an email to invite me to be a guest on his podcast. I'm so glad I responded! 

Ed hosts a podcast where professionals share how they define success (and how that definition has changed over time), how they overcome challenges, and the impact technical innovations have on businesses. Of course, everyone who attends has a different story and point of view on how they got where they are now. And he has dozens of these interviews on his channel. It's worth checking out.  

Ed is a great host and an amazing human being. He does a lot of work in the community to support equitable and affordable housing. He also has an amazing amount of experience in the technology space, starting his career in TQM (total quality management). Today, he works with executives across the country to improve their business. And he stays current with technology approaches. 

We had a delightful conversation about teams, collaboration, consensus building, AI/generative AI, innovation, customer relationships, and more. It was so much fun! I had a great time talking about these topics with him and sharing some stories, and then I got some time to talk about my favorite topic – listening! I truly believe that leaders could improve their businesses if they spent time listening to their employees and customers and accepting the messages they were told. And that last part – accepting the messages they hear – is the key to listening. We can all hear a message, but that doesn't mean that we accept someone's truth. 

Anyway, enjoy the podcast! Happy listening! 

 

 

Guest on the Elevate your Business podcast, hosted by Ed Jarecki

Content has been created, just not here.

mfbrodieLeave a comment

Although I haven’t posted here in a long while, I have a good reason for that. I have been busy creating all types of materials for Gearmark, my company.

For example, I worked on a series of ebooks about Gearmark’s process steps:

Listening

Read how Gearmark approaches listening for employees and customers and why listening is a key step of the process to create compassionate, memorable experiences.

Assess-EBook_Page_01Assess

By leveraging the information gathered during the Listening phase, this ebook outlines the steps that Gearmark follows to determine what’s a symptom vs a problem in a company.

Companies Are Communities_update_Nov2023_v1.0_Page_001Identify

Or how personas, customer journeys, and KPIs can come together to create digital experiences that help customers.

And there are posts on Medium about meditation, online dating, and why communities are easier to access online.

I know that I need to get back here to add to the library for digital experience creation. However, I also knew that I needed to add material to Gearmark to support visitors’ understanding of how Gearmark can help their business.

There is also a case study library at the site as well.

Currently, I’m working on an ebook about acceptance, which is the mindset you need to have to listen well. It’s pretty exciting how it is coming along, and hopefully, it will be complete in the next few months. Until then, my LinkedIn posts capture points emerging from the work. I hope it’s helpful to some who read it.

More to come with updates. There is a last-mile delivery experience article coming soon that I’m excited to write. There are always improvements to experiences to be had.

Content has been created, just not here.